I broke the rules.
When I opened Twitter on Monday morning, I saw this:
After careful review, they determined that my account broke the Twitter Rules. Okay, let's have a look at the rules to get an idea of what could've caused this ban. You break the rules if your tweets contain content related to anything in this list:
- Terrorism/violent extremism
- Child sexual exploitation
- Hateful conduct
- Perpetrators of violent attacks
- Suicide or self-harm
- Sensitive media, including graphic violence and adult content
- Illegal or certain regulated goods or services
I can assure you I tweeted nothing related to any of these things. Also, I didn't spam, I didn't try to manipulate elections, I didn't impersonate anyone, I didn't share synthetic or manipulated media, and I did not violate others’ intellectual property rights.
So, what happened? I have absolutely no idea! Here's a rough outline of the events:
21.10. Comment on Unas question
On Friday Una asked on Twitter What do you want to see on the web platform next year?” and I responded “A native sr-only attribute.”. My reply got a bunch of likes and some retweets.
So, nothing special happened here.
22.10. Hidden replies
But then suddenly on Saturday people reported that they did't see my reply anymore.
Bramus assumed that this was a bug in the Twitter app, but Šime pointed out that I got shadowbanned.
23.10. Contacted Twitter support
On Sunday I contacted Twitter support and reported the ban. I told them that I got shadowbanned for no reason and I asked them to look into the matter. Being shadowbanned means that I can still like, comment, and tweet, but people don't see my content. Also, people can't search for my content on Twitter. For me, everything looks fine, but in reality I'm not reaching anyone. This is usually a measure against spammers.
24.10. Permanently suspeneded
I woke up to the news that my account was permanently banned.
24.10. A reply from Twitter
Later that day, I got a reply to my report:
Thank you for contacting us.
We do not block, limit, or remove content based on an individual’s views or opinions. In some situations, your Tweet may not be seen by everyone, as outlined in this Help Center article. You can find more information about shadow banning and our efforts to promote a healthy public conversation in our blog post.
If you would also like more information on how to control your Twitter experience, see this help article.
Please see the Help Center Article for more information:
In the linked post it says
We do not shadow ban. You are always able to see the tweets from accounts you follow.. This is a lie. There's proof in the screenshot above.
24.10. Submitted an appeal
I've submitted an appeal and asked them again to look into the matter and tell me what happened.
25.10 You ❤️
Today I had multiple mails in my inbox from people offering their help and asking if I was okay. You're amazing, thank you! ❤️ I'm fine, it's just annoying.
Thank you everyone for @-ing Twitter Support (Bernhard and Matthias) and retweeting, and especially thank you Bernhard, Matthias, Mike, David, Jenn, Jens, and Sara for getting in touch via e-mail.
26.10 Support and reply from Twitter Support
I'm blown away by the amount of support I've received. Literally 100s of tweets @-ing Twitter-Support. Thank you! Thank you! Thank you!
Some of you even put the message in their Twitter name. 😁
And others created memes. 😁
Other than that, nothing much happened except that I've filed another appeal and someone from Twitter Support replied to one of the tweets asking for a case number, which Max provided for me. Let's see what happens next.
31.10 no news
I'm still suspended and I still haven't heard a word from Twitter. You can find me on Mastodon now.
What's next? I don't know. I'll just wait for their reply. I'll keep you updated in this blog post.
PS: A div is still not a button.